NEWS RELEASE: January 2, 2023

Contact: ANDREA REYNOLDS,
AndreaReynoldsPR@gmail.com
or 656-222-1638 (Tampa Bay area)


Do your clients or patients complain about your business on social media? (Are you sure they don't?)

[Sun City Center, Florida]

"The Undercover Client" will show you how you can generate compliments and recommendations instead, thus increasing your market share in your business sector.

The Undercover Client is a spinoff of
Andrea Reynolds International, a public relations firm founded in Toronto, now located in the Tampa Bay area. Since 2009, Andrea Reynolds has been hiring, observing, and blogging about her experiences with contractors, veterinarians, dentists, doctors, realtors, hospitals, hotels, and big box stores.


Andrea Reynolds, the author of JumpStart Your Creative Genius and OutSmarting Sweetheart Swindlers thinks too many service providers are becoming lazy, uncaring, and dishonest. She wants to inspire ethics and integrity in business so she blogs about her experiences as a client and patient.

The Problem: She keeps hearing from seniors like herself who have been mistreated and/or cheated out of money they paid to "professionals" who did shoddy work, left work unfinished, or did no work, and disappeared, leaving their clients without funds to hire someone else to do the job right.  Some of the stories are downright disturbing.

Says Reynolds: “We hire professionals to eliminate a stress in our lives; but some professionals we pay cause us
additional stress. That’s not right.”

Solution:
Reynolds is on a mission to help service providers with integrity become so successful that the fraudsters just go out of business.

Inspired by the TV shows, 
Undercover Boss, Undercover Millionaire, and Mike Holmes' Make it Right, Reynolds works with practitioners and service businesses showing them how to do right by their clients and patients. And with unscrupulous businesses, Reynolds insists, "It's never too late to return to a client and do the right thing by completing a project or returning the client's money.”
(See sidebar for a few examples.)

Her blog isn't only for venting her frustration with sloppy work or bad behavior, but for using those experiences when teaching average businesses and practices exactly HOW, step-by-step, to strive for excellence, which will help them increase patient/client satisfaction and, ultimately, their profits. When retained, she becomes the company's client (or patient), reporting her findings, both good and bad and working with them to build a sterling reputation. 

A free 12-point checklist available on request to service business owners and professionals.
The Undercover Client (Andrea Reynolds) can be contacted through her website, www.TheUndercoverClient.com



(SIDEBAR)

Some self-defeating behaviors that Andrea Reynolds, THE UNDERCOVER CLIENT, has observed and experienced.

These are not Reynolds’ past clients, but they should have considered retaining her or booking her to speak to their organization: 


1. A 
real estate agent tinkled in the toilet and flushed during her return phone call to me. I could hear everything. Perhaps she didn't know about mute buttons. I didn’t hire her.

2. A 
bank manager refused to let me open an account because she felt anyone from out of town with $3,000 cash to deposit must be a drug dealer.

3. A 
physician charged me $45 for taking my blood pressure. When I asked for an explanation of the charge, he added another $25 to my bill... twice more.

4. A 
veterinarian required that I sign a full-page release absolving the practice of all blame if anything went wrong with their treatment, but then wouldn't let me have a copy of it. I left and never returned.

5. An 
RV dealer refused to show me the inside of any RV – on 3 different attempts – even though I had a $10,000 check in my pocket intended as a down payment.

There are many more... If you want to know the details, hire her to speak to your organization... she’ll spill the beans. 


Who is Andrea Reynolds? 

Andrea Reynolds is a pioneer in the field of building advice empires. Since 1979 she has mentored and promoted hundreds of consultants, practitioners, spokespeople, and specialists. She has been retained by clients as far away as London, Cairo, Dublin, Sydney and Singapore; and by Fortune 100 and Financial Post 100 companies. 

A US citizen, she has hosted talk radio and appeared as a guest expert on countless Canadian radio shows including 
CBC's Morningside with Peter Gzowski, and Basic Black with Arthur Black. She appeared on Frost Over Canada hosted by British interviewer Sir David Frost and appeared multiple times on Breakfast TelevisionLunch Television, ShirleyThe Dini Petty Show, and four programs on the Life Network. 

Reynolds has authored numerous books, manuals, reports, and booklets, published 5 newsletters and multiple blogs, written for national magazines and newspapers, led seminars, and addressed many professional and business associations. 

An outspoken critic, Andrea has been quoted in periodicals: 
Time, USA Today, The Globe and Mail, The National Post, The Korea Times, The Financial Post, Canadian Business, Canadian Living, and Sales and Marketing Management

She has critiqued candidates for Canadian Prime Minister and Premier of Ontario for Canadian Press wire service, 
The Toronto Star, The Toronto Sun, and The Globe and Mail

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